Ahead of official advice from the UK Government and Public Health England, YKK Europe Limited took the decision to close our YKK London Showroom on the 11th of March. As everyone understands, the situation is unpredictable and changing often, so we have not set a date to reopen but will remain closed until further notice.
The Showroom team are working remotely from home and are available by email and phone using the usual contact details.
This situation has an impact on many people, including our customers, designers, students and class 2020 graduates. We are disappointed that we have had to close our doors but of course the health and wellbeing of our employees and visitors is our top priority and given the latest recommendations that people should stay at home, we are trying very hard to find ways of working with our artists to keep their ideas alive, even though our Showroom will remain closed.
Our team is organised, flexible and creative and working very hard to help customers and contacts to find the best solution to their enquiries in these unusual circumstances.
You will continue to be able to place your orders and purchase the majority of the range via email and have our products delivered directly to you. However please keep in mind that the situation is uncertain and can change any day. We are doing our best to process all outstanding orders, reply all your emails and prepare for if the situation improves or worsens. We want to do everything we can to support our customers and to deal with this unprecedented situation. However we would like to thank you in advance for your understanding, as some factories in EMEA are still able to operate but others have already had to close their production down. We are closely monitoring the situation and we will update each of our customers accordingly.
Our thoughts are with everyone who is being affected by this situation and we pass on our very best wishes to all of you and your loved ones. We encourage you to stay home and collaborate safely within your communities to look after yourselves and the vulnerable and limit this heavy impact on our health service.
Thank you for your understanding during these extraordinary circumstances.
We look forward to welcoming you back as soon as possible.
YKK London Showroom Team
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